Unfortunately, it is not possible to change the Username/Email ID of an account


Solution

We recommend that you cancel your existing subscription at the end of your billing cycle, create a new account (at any time) and purchase a subscription.


We suggest that you use a role email address for the new account eg. admin@, accounts@, sales@, etc to avoid this issue in the future.


We are happy to assist you with this any way we can and we apologise for any inconvenience this may have caused you.