When you need to validate emails regularly you choose a subscription package and take out a subscription. 


Because the number of emails you need to validate each month may change, you can change your monthly subscription at any time. 


Here are the terms we use when talking about subscriptions:


  • Quota - the number of emails you can validate each month

  • Subscription - a monthly payment for your quota

  • Subscription package - a quota of emails at a fixed price

  • Upgrade your subscription - move to a subscription level that offers a higher quota

  • Downgrade your subscription - move to a subscription level that offers a lower quota


A subscription is not the same as a credit. Unused quota does not roll-over to the next month.


How Subscriptions Work - a Brief Reminder


Choose a subscription package based on how many emails you need to validate each month; your ‘quota’.


Pay in advance for the first month by credit card or PayPal. Each month the same amount is charged to your card automatically. This monthly charge takes place on the date you started your subscription. It is your ‘billing cycle’. 


To help you manage your subscription, the amount of quota you have remaining is shown on your dashboard when you are logged in to your Email Hippo account. Each time you validate an email, your quota reduces by one. Your quota resets each billing cycle. 



If you need to validate a list that contains more emails than you have within your quota, you can either upgrade your subscription or pay for a ‘one-off’ list, Purchasing a Subscription.


  • If you decide you don’t need as many email addresses validated each month, change your subscription package to a new, lower level. ‘Downgrade’


  • If you need to validate more emails addresses each month than you have in your quota, upgrade your subscription. ‘Upgrade’


You can upgrade or downgrade at any time in your billing cycle.


Upgrading Your Subscription Package


When you upgrade your subscription package you are moving to a new level. There are two important things to understand when you upgrade.


  1. You are not adding extra quota to your existing subscription package

  2. Your upgrade takes effect immediately


Here’s an example;


Current subscription package 25000 quota. Your requirement changes to 100,000 quota


You need to upgrade your subscription package to 100,000. 


Upgrading your subscription package to 75,000 is not the right thing to do as your original 25,000 is not added to the new 75,000.



Current subscription level

New quota needed

New subscription level


25,000

100,000

100,000

25,000

100,000

75,000



Quota you have used within the billing cycle is immediately deducted from your new (higher) subscription level.


Current subscription level

New quota needed

New subscription level 

Quota used in billing cycle

Quota remaining at new subscription level

25,000

100,000

100,000

1430

98,570


The payment system immediately cancels your subscription. Payment made for used quota is calculated and a credit is applied before payment for the new subscription is taken. This is why your actual payment is likely to be different than the amount shown in the subscription package.



Downgrading Your Subscription Package

When you downgrade your subscription package there are two important things to understand;


  1. Downgrading your subscription level takes effect immediately

  2. Any used quota is deducted from your new (lower) subscription level


Current subscription package

New quota needed

New subscription package 

Quota used in billing cycle

Quota remaining at new subscription package

25,000

5,000

5,000

1430

3,570


If you have used more quota than your new (lower) subscription level, you will see a ‘0’ display on your dashboard.


Current subscription package

New quota needed

New subscription package 

Quota used in billing cycle

Quota remaining at new subscription package

25,000

5,000

5,000

10,430

0


When you downgrade to a lower subscription package, the payment system immediately cancels your subscription. The payment you have made for used quota is calculated before payment for the new subscription is taken. That is why the amount you pay is unlikely to be exactly the same as your new subscription package.