Unfortunately, it is not currently possible to change the Username/Email address of an account within the Email Hippo portal.

Suggested Solution

We recommend that you cancel your existing subscription at the end of your billing cycle, create a new account (at any time) and purchase a subscription.

We suggest that you use a role email address for the new account eg. [email protected], [email protected], [email protected], etc to avoid this issue in the future.

We are happy to assist you with this any way we can and we apologise for any inconvenience this may have caused you.