There are 2 steps in this article

If you have received a message informing you that your payment has been declined or that there is a problem while processing your payment, try the steps below:

This is normally due to the registered credit card having a fraud policy that can prevent you from making payments overseas.

Step 1. To resolve this and complete the payment process you will need contact your credit card company and ask them to allow you to make a payment to the UK on this occasion. It is quite an easy process and it doesn't take very long. 

The contact details should be on the back of the card and they are also available on-line.

Step 2. Alternatively, you could try another payment method, card or PayPal.

If there is anything we can do to assist you, please do not hesitate to ask. You can use the form below to contact us.