Payments

Card declined at payment
Unfortunately when the payment processing company declines a transaction on your bank or card issuers behalf, they do not provide us with a reason. You ...
Wed, 20 Jun, 2018 at 9:02 AM
Card verification
What is Card Verification Card verification is the process of validating a card to ensure that the card number provided is tied to a valid bank account,...
Wed, 20 Jun, 2018 at 9:03 AM
Changing your subscription
What is the difference between Credits and Quota What Is a Credit Based System Credits can be purchased and used/redeemed against a product or service. ...
Wed, 20 Jun, 2018 at 9:04 AM
How do I get an invoice
Invoices are downloaded from within our billing portal. To access the billing portal, log in to your Email Hippo account. Click on Manage Account at...
Wed, 20 Jun, 2018 at 11:41 AM
How to use an Email Hippo discount code
Discount codes are applied in the checkout process, when you purchase a subscription, or pay for a single list to be validated. At the chec...
Wed, 20 Jun, 2018 at 9:08 AM
Purchasing a subscription
You can purchase a subscription at any time. Click on ‘Buy Now’, located in the list on the left-hand side of the page. Click, on the ‘Regular Use’...
Wed, 20 Jun, 2018 at 11:41 AM
Quota limits
Quota limits for Core users Your quota is the number of email validations you may use. This is set on your subscription plan. Unused quota isn’t rolled ...
Wed, 20 Jun, 2018 at 9:22 AM
Subscriptions explained
When you need to validate emails regularly you choose a subscription plan and take out a subscription. Because the number of emails you need to validate...
Wed, 20 Jun, 2018 at 11:42 AM
Troubleshooting declined payment
If you are trying to make a payment from outside the UK and your card has declined, this may be due to the credit card provider’s fraud policy preventing yo...
Wed, 20 Jun, 2018 at 9:25 AM
What types of currency are accepted
Please pay for your subscription or list validation using American Express, Visa or Mastercard or PayPal. All prices are displayed in US Dollars and ...
Wed, 20 Jun, 2018 at 9:26 AM