Managing your account
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      Why has my account been disabled

      This article summarizes the reasons why your account may have been disabled.

      On rare occasions accounts are disabled by us. This is typically for one of these reasons:

      1. Payment issues
      2. Your trial has expired
      3. Signing up for multiple free trials

      For more information about the reason why your account has been disabled, contact the helpdesk via email at help@emailhippo.com or using the link to the form below.

      Please include the username of the account in question. If your account has been disabled in error, we'll reactivate it.